Frequently asked questions
Reservations
How do I change or cancel a reservation?
Changing or canceling your reservation depends on the type of reservation you have made. If you have booked via our own website and with a flexible rate, you can cancel and/or change your stay free of charge up to 24 hours (until 3:00 PM) before your arrival date. However, this does not apply to non-refundable rates and bookings not made directly with the hotel. For the latter bookings, please contact the company where you made the reservation.
How can I change my reservation?
What is the policy regarding children?
Can I make reservations for a group?
Do you offer corporate rates?
Can I book with my Best Western Rewards?
Payments
Which payment methods are accepted?
If you have booked a Non-Refundable rate, payment must be made immediately. This payment can be made by: a credit card (note this card must be shown at check-in) or via a payment link. Various credit and debit cards accept cash in the hotel, preferably with exact payment.
Can amounts also be paid by third parties?
What is tourist tax and when is it charged?
Arrival
What time can I check in?
Check-in is possible from 15:00.
Do you have luggage storage?
How do I reach the hotel?
Can I park at the hotel?
Are pets allowed?
During your stay
Are there facilities for disabled people?
Unfortunately, the facilities and rooms in our hotel are not specifically equipped for disabled people.
Is there someone at reception 24/7?
Can I smoke in the hotel?
What time is breakfast served? And how much does it cost?
Do you serve lunch or dinner?
Do you offer bike rentals?
Departure
Until what time can I check out?
Check-out is possible until 12:00 pm.
Can I check out later?
Can I leave my luggage after checking out?
Can I leave earlier than planned?
Rates
What are the conditions of a flexible tariff?
If you have booked a flexible rate, you can cancel and/or change your stay free of charge up to 24 hours (until 3:00 PM) before your arrival date.
What are the conditions of a non-refundable tariff?